Dentistry Today
AUGUST 17, 2023
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YapiApp
NOVEMBER 15, 2023
Begin with patient identification details like full name, date of birth, address, and insurance. Insurance details are key for rapid eligibility checks and claims processing. Capture the insurance provider name, member policy number, and group number if applicable. This fortifies a safety net in case any urgent needs arise.
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Carestack
JULY 23, 2021
The front desk handles activities that range from answering phone calls, resolving queries, handling new patients, verifying insurance, and managing registrations to scheduling appointments, follow-ups for confirmations, and rolling out appointment reminders. This is when your call scripts, mock drills, and training pay off. .
My Social Practice
MARCH 25, 2024
In this hypothetical, we need to use an AI tool to write an empathetic email to a patient whose insurance is discovered to be out of network. Sink your teeth into the following script. For example, you might want the AI to act as a financial coordinator, drafting emails to patients about billing inquiries or insurance.
Planet DDS
MAY 5, 2022
Do you follow the estimated portion from insurance benefits verification? Highlight the advantages of receiving dental care at your DSO, for example, affordable treatment prices, any specials you are running, better insurance rates, or flexible payment plans. Does your DSO have a standard process of when and how you collect payments?
Firegang
DECEMBER 18, 2020
In almost every new patient call, the patient is asking questions: do you take my insurance? For example, if a patient asks if you accept their dental insurance, and your dental practice isn't in network, don’t just say, “no” and hang up! Frequently Asked Question #1 - "Do you accept my dental insurance?".
Coaches Corner
OCTOBER 9, 2020
Resist the temptation to strike a deal or join a crappy paying insurance plan. This doesn’t mean a robotic script should be mindlessly vomited, but the same answer needs to be given. Everyone on the team, including the dentist, needs to be confident that the service they provide is worth every penny and more!
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