People are now in constant communication, whether it’s by text messages, email, or phone. However, everyone has a preferred way of communicating, which even extends to how someone communicates with a dental provider. As the dental industry becomes more competitive, meeting patients’ expectations in the way they prefer to be contacted can make the difference in attracting new patients or retaining existing ones. In fact, a recent study showed that poor communications can lead to poor patient experience, which, a 2021 survey noted, was the basis for switching dentists for 27.7% of all adults (Coming together: How DSOs can address growing pains, Becker’s.).
But simply focusing on the volume or communication channel is not enough. More and more, patients are expecting a customized experience. These communications are an extension or continuation of a dialog. In the same way, a face-to-face dialog would seem awkward if the two parties were not speaking about the same topic; an email or text message would seem out of place if it were not relevant to both parties. However, creating and managing these communications can be resource-intensive for dental practices, and these practices often are not able to meet their patients’ expectations.
Dental practices that use Denticon Patient Communication can eliminate many manual and repetitive tasks in patient messaging, saving the front office time. It also allows the front office to either text message or email the patient. Contacting patients through their preferred means also brings higher engagement. Lastly, Denticon Patient Communication enables the dental practice to send professional level communication to specific groups of patients, ensuring a personalized interaction. All this results in a better patient experience and enables you to better connect with patients.
Dental practices that use Denticon Patient Communications have access to:
- Automated Email and Text Campaigns: Create prescheduled, automated campaigns to improve the use of time and focus on the most important tasks.
- Two-Way Texting: Quickly communicate with patients in real-time to answer questions, send forms, or reschedule an appointment, all within Denticon.
- SmartAssist: Provide a more efficient and better experience by leveraging an interactive and real-time checklist that ensures forms and tasks are completed for an appointment.
- Quick Fill: Fill last-minute cancelations and eliminate schedule holes by sending an on-demand message to patients wanting to be seen sooner than scheduled
- Appointment Messaging: Create automated new patient welcome messages and save the date notifications, confirmations, reminder texts, and emails to reduce patient no-shows and last-minute cancellations.
“We are already seeing the added value of Denticon Patient Communication across many of our KPIs, especially our show rate, which has increased 18% since our implementation. This has been a game changer for our operations from a cost-cutting and revenue-generating perspective. Our patients have been telling us that they want to be engaged through a more tech-forward approach, and the ability to text and email with Denticon has brought our patient engagement to a new level of success,” shared Randa Seif, Chief Operating Officer of CaliDental.
To learn more about Denticon Patient Communication and its powerful messaging tools, contact us for a free usage review.